Six areas of departmental delivery.
Public systems are used over variable connectivity, on low-end devices and by users who prefer Telugu. We take those conditions into account in design rather than treating them as exceptions.
Citizen-facing portals
Department and scheme websites built to GIGW 3.0 structure and WCAG 2.1 level AA, in English and Telugu, and tested on low-end devices and slower connections.
- Scheme and eligibility information
- Application and status pages
- Notices, circulars and archives
- Contact and grievance disclosure
Citizen-facing portals
Departmental systems & MIS
Role-based internal systems for registers, approvals, inspections and reporting, so that data is entered once and reported from a single source.
- Role and designation based access
- Approval chains with an audit trail
- Inspection and field registers
- Periodic and ad-hoc reporting
Departmental systems & MIS
Grievance & service request handling
Intake, routing, escalation and closure, with an auditable trail and a status the citizen who raised the request can check.
- Multi-channel intake
- Automatic routing by subject and jurisdiction
- Escalation on ageing
- Public status tracking
Grievance & service request handling
Dashboards for review meetings
Consolidated district, mandal and scheme-level views for departmental review, with figures traceable to their source records.
- District and mandal roll-ups
- Scheme-wise progress
- Drill-down to source records
- Export for briefing notes
Dashboards for review meetings
Mobile applications for field staff
Android applications for field data capture that operate offline and synchronise when connectivity is restored.
- Offline-first data capture
- Photo and geo-tagged evidence
- Background sync on reconnect
- Low-end device support
Mobile applications for field staff
Digitisation & legacy migration
Moving paper registers and ageing systems onto a maintainable stack, with the data reconciled and verified before anything is switched off.
- Structured data capture from records
- Reconciliation against originals
- Parallel run before cutover
- Documented migration trail
Digitisation & legacy migration
Explore the rest.
Standards & compliance
GIGW 3.0, WCAG 2.1 AA, DPDP Act and the OWASP Top 10
Read more →Public sector delivery
The departments and agencies we work with
Read more →Our commitments
Source handover, training and defined post-launch support
Read more →How to engage us
From first discussion to signed work order
Read more →Accessibility statement
Our WCAG 2.1 AA conformance and the limitations we know about
Read more →